At Lending Experts, we are committed to providing high-quality financial advice and excellent customer service. If you are not satisfied with any aspect of our service, we encourage you to let us know so we can address your concerns promptly and fairly.

How to Make a Complaint

If you have a complaint about our financial advice service, please contact us using the details below:

Email: tina.kaur@lendingexperts.co.nz
Phone: 022 536 3464

We will acknowledge your complaint within 2 working days and aim to resolve it within 10 working days.

If Your Complaint Is Not Resolved

If we are unable to resolve your complaint to your satisfaction, you have the right to escalate the matter to our external dispute resolution provider:

Financial Services Complaints Limited (FSCL)
Email: complaints@fscl.org.nz
Phone: 0800 347 257
Website: https://www.fscl.org.nz

FSCL is an independent dispute resolution service that is free of charge for consumers. They can help investigate and resolve complaints in a fair and unbiased manner.

Our Commitment

We take all complaints seriously and are dedicated to handling them in a transparent, timely, and professional manner. Your feedback helps us improve our services and better meet your expectations.