At Lending Experts NZ Ltd, we are committed to providing professional financial advice and excellent client service. If you are unhappy with our service or advice, we encourage you to let us know so we can work towards a fair resolution.

How to Make a Complaint

You can contact us using the details below:

Tina Kaur
Lending Experts NZ Ltd
Email: tina.kaur@lendingexperts.co.nz
Phone: 0225363464

We will:
– acknowledge your complaint within 2 working days where possible
– investigate the matter fairly and promptly
– work with you to resolve the complaint

If we are unable to resolve your complaint immediately, we will provide updates regarding progress and expected timeframes.

External Dispute Resolution – FSCL

If your complaint is not resolved to your satisfaction, or we have not resolved your complaint within 40 working days, you can contact Financial Services Complaints Ltd (FSCL), our approved external dispute resolution scheme.

FSCL provides a free and independent dispute resolution service.

Financial Services Complaints Ltd (FSCL)

Phone: 0800 347 257
Email: complaints@fscl.org.nz
Website: www.fscl.org.nz

You must refer your complaint to FSCL within 3 months of receiving our final response or deadlock letter.