Complaints Process

If you have a complaint about our financial advice service, please contact us:

Email: tina.kaur@lendingexperts.co.nz
Phone: 022 536 3464

We will acknowledge your complaint within 2 working days and aim to resolve it within 10 working days.

If we cannot resolve your complaint to your satisfaction, you can contact our external dispute resolution provider:

Financial Services Complaints Limited (FSCL)
Email: complaints@fscl.org.nz
Phone: 0800 347 257
Website: https://www.fscl.org.nz

FSCL is an independent dispute resolution service that is free to consumers.